How payments, cancellations and refunds work for services quoted and invoiced through client.kumardeepak.com.
This policy applies to services I quote and invoice through client.kumardeepak.com . Please read it before you accept a quote or make a payment.
I begin work on a project only after you review and accept the quote . Accepting a quote confirms that you agree to its scope, price and timeline, and to this policy.
Every payment, whether an advance, a milestone payment or a final payment, reserves my time and pays for work that is scheduled or already underway. For this reason, once any amount is paid, it is not refundable , including when you decide to cancel the project.
If I have to cancel a project before any work has started , I will refund the full amount you have paid . This is the only case in which a refund is issued.
Some projects need services from other providers, such as a domain name, hosting or email accounts. If I buy any of these for your project after you accept the quote, the cost is charged to you and is not refundable , because the purchase is made specifically for your project.
A project needs your content, feedback and approvals to move forward. If I receive no response from you for 30 days , the project is treated as closed. Payments already made are not refunded, and any amount due for work completed up to that point remains payable.
If a project is cancelled or closed, work completed but not yet paid for is billed at ₹2,000 per hour and remains payable .
Paying online through Razorpay is optional. My bank and UPI details are on every invoice for direct payment. If you choose to pay online, the Razorpay fee is shown separately on your invoice and receipt, is kept by Razorpay, and is not refundable in any case.
Any bank, transfer or currency conversion charges on a payment or refund are paid by the person making that payment .
If an online payment is disputed or charged back through your bank after the work has been delivered, the amount remains due . I will respond to the dispute with the project records, including the accepted quote, the invoices and the delivered work.
Email inbox@kumardeepak.com within 7 working days of the payment, with the invoice or receipt number and the reason for your request.
Refunds under section 4 are paid to the original payment method . Refunds for online payments go through Razorpay and usually reach your account within 5-7 business days of being issued. Refunds for bank or UPI payments are sent to the account the payment came from.
Deepak Kumar
UDYAM-HP-09-0038969
Phone:
+91 88948-39171
Email:
inbox@kumardeepak.com
Last updated: 01 July 2026